A shelter is a safe place for anyone experiencing domestic violence or threat of violence

You can seek help from shelter without any referral. You are able to seek your nearest shelter from web page https://nollalinja.fi/turvakoti/turvakotien-yhteystiedot/ or ask it by calling to Nollalinja which helps you round-the-clock. Nollalinja’s free helpline assists you in any concerns related to domestic violence.

You are able to contact directly your local shelter via phone call, you will find the contact information online or by asking from Nollalinja. We do recommend you to call in advance, so we are able to guide you to another shelter nearby if we will fully-booked at the current time. Anyhow, you can always arrive to our door without any prior notice.

Domestic violence is a term which covers many different forms of violence. You are warmly welcomed if you feel any kind of threat from person in your close circle.

Generally people seek help from the shelter, because they are living in the same household with the person using violence. Sometimes they are living alone but their partner has a key to their apartment and are able to access it anytime. If someone is trying to break into your apartment, please immediately contact the emergency services by calling 112. In other cases, you are able to consult the shelter and we will assist you in your case.

Children are warmly welcome at the shelter with a parent. Also only occasional day-time visits Tto see a parent at the shelter are permitted. With the parent’s permission, we are happy to hear from the child as well, considering child’s age level. We see that it’s meaningful to hear the child’s perspective and experiences in a crisis situation. We are thus able to get a better overall assessment of the security of the family.

Shelter can assist you with taking care of children for a short period of time if the shelter’s situation allows it and based on one’s needs. Any guests excluding children caregivers and personal assistants must be met outside the shelter due to securing everyone’s privacy at theshelter.

We do have three rooms where you are able to bring a pet. We prioritize them for pet owners. You are warmly welcomed with your dog, cat, rodent or reptile. If you need to leave your pet to the shelter when visiting outside, please negotiate first with the staff in case of longer period dog barking etc. During your period in the shelter, you will be responsible for your pet and unfortunately we are not able to assist you with the care of the pets.

You are able to continue your regular life from the shelter. Despite a crisis situation, it’s usually important for your own well-being to continue your daily routines, like working or studying. If needed, you can apply sick-leave from your organization.

Children’s schooling is necessary under the rights of compulsory education. If the distance between children’s school and the shelter is out of proportion, you can contact the shelter’s staff and we do our best with other authorities trying to provide schooling for your children.

Shelter is short-time period housing and it’s common that we do have children here as clients. Therefore any misuse of any intoxicants is strictly prohibited and will be taken as a great misdemeanour. If you are experiencing an acute problem with substance abuse, but will be committed to stay clean during the time spent in shelter, you are very welcomed.

Before leaving your apartment, we recommend packing for example any necessary medications you might have, phone, personal id-code for internet usage of bank account, keys (home, car), identification document and some spare clothes for yourself. If you do have children and are bringing them with you, please take spare clothes for them also, and possible school books and the most important toys. We do offer free hygienic products and we have different sizes of donated clothes in the shelter.